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Customer care
How can we help?
Browse the topics below for help before and after your purchase. Product-specific information can also be found on individual product pages.
No. You can complete your purchase as a guest. Creating an account may make it easier to view your orders and manage your details.
The payment methods currently available will be displayed securely during checkout. These may include major debit and credit cards and other supported payment providers.
Payments are handled through secure, encrypted payment services. WYE does not directly store your full card details.
After completing checkout, you should see an order confirmation and receive a confirmation email. Please check your spam or junk folder if it does not arrive. If you are still unsure, contact us before attempting the payment again.
Contact us as soon as possible. If the order has not entered processing or been dispatched, we may be able to change or cancel it. Once processing has begun, we may be unable to stop it, but you may still be able to return eligible items after delivery under our Returns & Refunds Policy.
Contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or been passed to the delivery provider.
We currently deliver to addresses within the United Kingdom. Available delivery options and any applicable charges are shown during checkout.
Estimated delivery times depend on the destination and delivery option selected. The available estimates will be shown during checkout. These are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Where tracking is available, we will include the tracking information in your dispatch confirmation email. It may take a short time for the delivery provider’s tracking page to update.
Tracking can occasionally take time to update after dispatch. Allow a reasonable period for the delivery provider to scan the parcel. If there has been no movement for an extended period or the estimated delivery window has passed, contact us with your order number.
Check the tracking information, delivery address, safe places and whether somebody else at the address accepted it. If you still cannot locate the parcel, contact us with your order number so we can investigate.
Keep the item and packaging and contact us as soon as possible. Include your order number and clear photographs of the parcel and product where helpful. We will explain the next steps.
Contact us before sending anything back. Provide your order number, the item you wish to return and the reason for the return. We will confirm eligibility and provide the appropriate instructions. Full details are available in our Returns & Refunds Policy.
For eligible online purchases, you normally have 14 days after delivery to tell us you wish to cancel and then a further 14 days to return the item. WYE also offers an extended 30-day return period for eligible unused items, subject to the full policy.
You may inspect an item as you would in a shop. Under the extended 30-day policy, it should remain unused, complete and in its original packaging. Certain sealed products cannot be returned after opening for hygiene reasons unless they are faulty.
You will normally pay the return postage when returning an item because you changed your mind. WYE will cover reasonable return costs when an item is faulty, damaged, incorrect or not as described.
We will issue an approved refund without undue delay and no later than 14 days after receiving the returned item or acceptable evidence that it has been sent. Your payment provider may then take approximately 5–10 working days to show the funds.
Exchanges depend on stock availability. If an appropriate replacement is unavailable, we may offer a refund instead.
Check the compatibility information and specifications on the product page before ordering. Pay particular attention to the device model, connector type, charging standard and power requirements. Contact us if you are uncertain.
The model name or number can usually be found within the device settings or printed on the product or its packaging. The location varies by manufacturer, so consult the manufacturer’s support information if needed.
A compatible device will normally draw only the power it supports, but the charger, cable and device must use compatible charging standards. Check the manufacturer’s specifications and the WYE product information before purchase.
No. Some cables are designed primarily for charging, while others support both charging and data transfer. Check the individual product specifications before ordering.
Many wireless chargers work through compatible slim cases, but thick, metal or magnetic accessories can interfere with charging. Check the charger and case specifications and remove incompatible accessories if charging is unreliable.
We aim to represent colours accurately, but appearance can vary slightly because of lighting, photography and screen settings.
Contact us with your order number, a description of the issue and photographs or video where helpful. Do not continue using a product if it appears unsafe, overheats unusually, swells, smokes or shows signs of electrical damage.
Include your order number, product name, when the problem began, what happens when you use it and any troubleshooting already attempted. Images or video may help us assess the issue more quickly.
Applicable warranty information is shown with the product or supplied documentation. Any WYE or manufacturer warranty is provided in addition to your statutory consumer rights and does not replace them.
The appropriate remedy depends on the circumstances, the nature of the fault and how long you have owned the product. We will assess the issue and explain the available repair, replacement or refund options.
Stop using it immediately, disconnect it from power if safe to do so and keep it away from heat and flammable materials. Do not puncture, crush or attempt to repair a swollen or damaged battery. Contact us promptly with details of the problem.
Use our online contact form or email info@wye-tech.com. Include your order number where your enquiry relates to an existing purchase. WYE Contact page
We aim to respond as soon as possible. More complex enquiries, delivery investigations and product assessments may take longer to resolve.
Do not take a website return to a store, kiosk or warehouse unless our support team has specifically instructed you to do so. Contact us first so we can confirm the correct route.